It is important that we deliver the best service and products for our customers. Here at Cave Furnishings, we know how important quality is. We promise that we will deliver the highest quality products, along with the highest quality customer service! Shop Today!
We offer the widest range of TV Cabinets and Kitchen Islands in the U.S. Talk to one of our helpful team members so that we can find the right product for you!
Thank you another stunning piece of furniture from this company very very happy. Delivery was very quick and packed extremely well would definitely recommend this company and their customer service is amazing.
The item was delivered today.Flawless service from start to finish,the delivery crew were polite,friendly and professional everything that was promised was delivered,product unpacked,delivered to my room of choice,and packaging was removed.It was outstanding and the product is worth the money.HIGHLY RECOMMENDED,(You need to pay extra for this service,so don't write a bad review if u didn't pay extra for the service)KEEP THIS DELIVERY CREW, there fantastic.
The item was delivered today 1 of 3 products i bought from this seller and i'm very happy with the service i received from start to finish,the delivery crew were polite,friendly and professional,they did an outstanding job,assembled my furniture,placed in the room of my choice and took away the packaging,(Don't write bad review about the service if you didn't pay for the extras) The item is good quality and sturdy,you get what you pay for. 5*****
Treviso
Welcome to Cave Furnishings, the one-stop online retailer for Home/Living Furniture.
We believe nice furniture is necessary for you to enjoy being at home. Our wide range of products cover all your requirements, from sizing and budget to aesthetics.
Why buy from us?
1. Committed to 5-star Customer Service
We're 100% committed to a 5-star customer service. Contact us by phone, live chat or email and we'll do our best to get back to your queries as soon as possible. Our support doesn't just stop when you purchase a product, our aftercare support is as important to us as our support before you purchase. If there are any issues with your product after it's arrived or once you start using it, we'll do our best to assist and resolve the issue.
2. Price Match Promise
We work closely with our brands to be able to provide the best price to our customers. If you find a lower price on the same stocked item, we'll make sure we match it and even throw in a free gift for your new product.
3. Fast & Free Shipping
We offer free shipping on all our product purchases to US mainland. As we ship directly from the manufacturers, each brand will have different shipping terms. Estimated arrival dates are shown on the product pages, however these could change due to certain circumstances.
4. Warranty on all products
We are able to offer full manufacturer warranties on all our orders as we're an authorized dealer for each brand listed on the website.
5. 100% safe & secure payment
Our website uses SSL Encryption technology to ensure all sensitive credit card or personal information submitted via the website is 100% secure and protected.
6. We're an authorized dealer
Cave Furnishings is an authorized dealer for all the brands on our website.
Our head office is in Pittsburgh but we distribute from warehouses across the US through our courier partners US Mail & UPS. Cave Furnishings is a trading name for NS Commerce LLC, company registration number XXXXXXXX.
Delivery Policy
Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorization and contact you to let you know.
Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at contact@cavefurnishings.com so that we can help.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to contact@cavefurnishings.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Returns & Refund Policy
Returns
Our policy lasts 30 days. If more than 30 days have gone by since you have received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note – the 30 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unused.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item with obvious signs of use
- Any item that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It will take up to 10 working days for you to receive the funds from a refund in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@cavefurnishings.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged at time of delivery. If you need to exchange it for the same item, send us an email at contact@cavefurnishings.com and we will follow up with the best course of action. We can not exchange items that have been damaged whilst being used.
Shipping
You will need to return the product to us before we can provide a refund. Cave Furnishings can help arrange the return for a charge of $61.94 - a courier will be sent to pick it up from you & return it to the manufacturer on your behalf. Please do not arrange to send your purchase back to the manufacturer yourself.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
